1-3 Pedder Street
Level 10, Central Building
Hong Kong, China
+852 3478 7314 - English
+86 151 6660 2086 - English & Chinese
+420 608 908 166 - English & French

Kemcore Guarantee

Quality Guarantee

Save Time, Money, and Effort

We aim to offer top quality chemicals at competitive
prices on all of our product range.

Quality Guarantee is a standard guarantee that Kemcore offers for ALL our chemical products sold on kemcore.com. If the chemical products you purchased under this guarantee are confirmed to not having met the minimum specifications per our data sheet or Certificate Of Analysis, you will get a full refund (shipping costs included) from Kemcore. See our Terms of Sale https://www.kemcore.com/terms-of-sale

  • On-Time Dispatch

    We ship within 15 days of payment.

    Scope of Guarantee Kemcore.com guarantees to dispatch all products within 14 days of payment depending on the vessel availability. This guarantee excludes products that require an export license. Where a chemical product requires an export license Kemcore will endeavor to ensure delivery takes place within 14 days of receipt of the export license.

  • ISO Certified Factories

    We ensure Consistent Quality by sourcing & Auditing ISO certified Supplier

    Our quality-assurance guarantee and stringent quality controls ensure that you receive the highest-grade products. You benefit from our regularly audited, ISO 9001:2008 certified manufacturing sources. We conduct rigorous two-step manufacturing audits:

    • Comprehensive review of business processes, raw material constituents, and all supporting analytical documentation.
    • In-depth, on-site audit of all manufacturing procedures, business processes, and quality controls.
  • Pre-Shipment (Optional)

    Choice of 3rd Party pre-shipment inspection at loading port or at factory

    Kemcore also guarantees the quality as per our COA/TDS . For orders above 100tons, Kemcore will provide free SGS or Bureau VERITAS testing at the shipping port. — Or any other 3rd party quality testing agency at the instruction of the buyer.

  • Comprehensive Logistics

    Instant Freight rates with optional door to door delivery

    Instant Freight Rates & Comprehensive Logistics — We provide instant freight rates for our most popular ports. Benefit from our local knowledge and our logistical infrastructure. We use a network of agents specializing in hazardous chemical transportation who understand local customs and procedures. Lower your shipping costs by using our logistical services. We can also work with your agent to ensure smooth pick up of goods.

  • Factory Direct Prices

    We offer competitive prices on our 300 plus product range.

    • Save 30-50% by buying direct
    • Avoid the cost of lengthy, complex, supply chains
    • Reduce travel costs
    • Enjoy the highest quality and purity
  • Xanthate

    Pure Xanthate Grades

    For Xanthate, Kemcore will provide test report for lots confirming the product is Xanthate using gas chromatography method and content on Isobutanol should be min 50% . If the content is lower than 50% but not lower than 45% Kemcore will pay penalties pro-rata to the percentage of the price.

    If the material with active substance is lower than 90% (according to lead acetate method or Jodometric method), Kemcore will pay such percentage penalties in respect of the price on a pro rata quality discrepancy.

  • Weight Discrepancy

    The buyer has the right to present claims for weight shortages within 15days after cargo arrival.

    Learn more about our terms and conditions: https://www.kemcore.com/terms-of-sale

How It Works

In case you are of the opinion that the shipment does not meet the agreed contractual specifications then you can appoint a reputable surveyor (SGS or Bureau VERITAS - or any other 3rd party quality testing agency with pre-approval from Kemcore) at the expense of Kemcore (paid directly by Kemcore to the surveyor) to perform a check on the cargo. In case the independent report confirms that the specifications are not met then Kemcore will reimburse you for all the costs If the material with active substance is lower than 90% Kemcore will pay such percentage penalties in respect of the price on a pro rata quality discrepancy. Furthermore -if the contractual specifications are met according to the independent report then the survey costs will be for the account of the purchaser.

  • With thousands of suppliers competing for our business, Kemcore has proven to be the most reliable and consistent import/export company in China, offering quality chemicals at competitive prices. We strive to continue working with them.
    Macheng Macheng
    Senior Buyer KS Energy (Pty) Lt
  • Kemcore’s greatest advantage is understanding our culture, values, and expectations for business transactions, quality, and delivery from the Asian market feeding into Africa. Our business started with trial orders of 20 tons to the current 350 tons per month.
    Mike Peto
    Managing Director
    Sesani EPCM
  • Our import volume of chemicals and other mining accessories stands at $5.65mil/yr. We have significantly increased our market share due to the competitiveness & consistency in quality.
    Menfred Mukumba (MCIPS)
    Supply Chain Manager
    Intrachem Pvt Ltd
  • Kemcore continues to be  instrumental in procuring a complete suite of reagents for  our gold/copper flotation plant . I do not hesitate to recommend Kemcore services for Xanthate, DTP's plant reagent supply, especially when procuring out of China.
    Brienie Dzumbunu
    Metallurgical Superintendent
    Pan African Mining
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